OSSA Replacement Card Instructions for Workers

Requesting a Replacement Credential Card

On July 1st, 2015 the new OSSA Basic Safety Orientation (OSSA-BSO) replaced the OSSA Regional Orientation (ORO) as a pre-site access requirement for all new contract workers at participating OSSA member work sites.

OSSA Accredited Service Providers and Contractor Providers have remitted their ORO records to our office. The Oil Sands Safety Association is now issuing replacement Credential Cards for both the ORO and the new OSSA-BSO.

***Replacement Credentials for Confined Space, Elevated Work Platform, Fall Protection, and Fire Watch will continue to be issued by your Training Provider. A complete list can be found by clicking here.

ORO or OSSA-BSO? Which course did I take?

If you took an OSSA orientation course prior to July 1st, 2015, you will be requesting a replacement ORO credential. Alternatively, if you took an OSSA orientation course on or after July 1st, 2015, you will be requesting a replacement credential for the new OSSA-BSO.


If you will be returning to work as a contractor on an OSSA Member Site in the Wood Buffalo region and require a replacement card, please submit an e-mail with the subject line “Replacement Card” to anna.podanovitch@EnergySafetyCanada.com and include the following information:

  1. Orientation Type (either ORO if taken prior to July 1st, 2015 or OSSA-BSO if taken on or after that date)
  2. Full first, middle, and last name
  3. Birthdate MM/DD/YYYY
  4. Company or Provider that delivered the initial course.
  5. Street, City, or Province where you took the initial course.

Upon receiving your e-mail, we will respond to your request and provide you with further instructions (most requests receive a response within 24 hours, however, in rare cases, this may take up to ten (10) business days). These instructions may require you to provide the following:

  • Proof of government issued Photo ID - this will be scanned and e-mailed to OSSA to verify the identity of the requestor and to confirm a mailing address for the replacement card.
  • Payment of $52.50 (this fee includes GST)
    • Debit Card - if you are making a payment directly at our office.
    • Credit Card - if you are paying over the phone. OSSA accepts payment over the phone by  Mastercard, Visa, or American Express. You will be asked to provide us with the 16 digit card number, as well as, the expiry month/year of the card.
  • Other supporting documents as requested by OSSA.

If you require a replacement card immediately, please visit us at the address provided on our contact page between 7:00am and 3:30pm on weekdays.

All ORO and OSSA-BSO replacement credentials are created on a first come first serve basis. Walk-in requests will be given priority.

Replacement credentials are mailed out via Canada Post using standard lettermail and shipping times may vary.

OSSA is able to provide you with a copy of your replacement card once payment has been received and your card has been created. You must communicate this request to OSSA prior to the pick-up or delivery of your replacement credential. This copy will be scanned and sent to your e-mail address in PDF format. Please note that though this copy may be accepted by your employer as proof that you have completed an OSSA Orientation, our Member Sites may still require a physical card when arriving at their site.

Why does my card contain the letters "NMN"?

The letters "NMN" stand for "No Middle Name". This will appear on any credentials issued by OSSA for which the record of that participant does not contain a middle name.


We thank you for your continued patience during this time of transition.